There will be a lot of action in the insurance industry this year due to the predicted rapid development. While climate risk, talent shortages, climate risk, regulatory requirements and managing a skilled workforce are barriers, insurers can leverage the experience of the past year and move closer to delivering a “frictionless” customer experience.
In 2022, keep the following in mind:
In 2022, businesses will also place a strong emphasis on customer satisfaction. Using an outside-in approach and design thinking that puts consumer needs first, insurers can make decisions that benefit their customers as directly as possible. Not only do insurers need to satisfy the customers they are in now, but they also need to anticipate their future needs and develop new products to meet those needs.
Low-code/no-code technologies transform business by enabling the flexibility, agility, and creativity needed to meet the demands of real-time response. Growth is achieved by giving business partners the opportunity to develop, design and test their own products or services. Starting in 2024, most app development will be low-code or no-code.
Artificial Intelligence and Big Data
Carriers along the insurance value chain rely heavily on data as a strategic asset. Advances in machine learning and artificial intelligence (AI) allow insurers to better assess, assess and manage risk faster. Access and organization of large volumes of fragmented and unstructured data needs to be improved.
Data Security and Data Protection
Data protection and protection has become an increasingly important issue due to the digitization of insurance companies. Companies that are open about how they collect, use and protect consumer data can earn the trust of policyholders.
Risk Management and Cyber Security
Cybersecurity will be the main theme this year. As many insurers adopt an ecosystem approach to cybersecurity, cyberattack detection, prevention and response capabilities will be a priority for transportation companies. There will be opportunities for carriers that offer companies independent cyber insurance with a wider choice.
Sales and agency experience
Even if insurers have found distribution channels, agents will still be important in 2022 and beyond. For insurers to thrive, they must engage agents in their digital strategies, enable digital interactions across agent processes, and make it easier for agents to do business. It is important to keep abreast of the requirements of new agents.
Property damage from climate-related risks will continue into the next decade, with two of the most expensive natural disasters in 2021 occurring in the United States. Insurers face more complex and riskier real estate portfolios due to climate change. As the environment changes, the data requirements and regulatory responsibilities of insurers will expand.
Comprehensive insurance will continue to expand into new channels to non-insurers as consumers' demand for convenience increases. By leveraging real-time digital data sources such as cell phones, wearables and telematics, more companies will be able to offer their customers the right insurance policy at the right time.